The download links of the uploaded files are not working

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    Sonia Urcan 
    Asked on December 02, 2020 at 02:57 PM

    Hi I am having trouble with receiving attached images on my forms. When I go to click on the link the client has uploaded to the form, it takes me to a page that says something went wrong. Any help would be appreciated,

    thank you


    Screenshot
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    Welvin
    Answered on December 02, 2020 at 05:52 PM

    Hello Sonia,

    That is related to the privacy settings of your account, particularly for the files. You have to log in first on our website before clicking the download link, both actions should be on the same browser. If you want to download without logging in, you have to uncheck the privacy.

    https://www.jotform.com/myaccount/settings

    Uncheck Require log-in to view uploaded files.

    2020-06-07-011.png

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    Sonwaa_tattoo
    Answered on December 04, 2020 at 03:22 PM
    It worked, thank you for your help 
    Sent from Yahoo Mail for iPhone
    ...