The download links of the uploaded files are not working

  • Sonia Urcan
    Asked on December 2, 2020 at 2:57 PM

    Hi I am having trouble with receiving attached images on my forms. When I go to click on the link the client has uploaded to the form, it takes me to a page that says something went wrong. Any help would be appreciated,

    thank you


    Jotform Thread 2740491 Screenshot
  • Welvin Support Team Lead
    Replied on December 2, 2020 at 5:52 PM

    Hello Sonia,

    That is related to the privacy settings of your account, particularly for the files. You have to log in first on our website before clicking the download link, both actions should be on the same browser. If you want to download without logging in, you have to uncheck the privacy.

    https://www.jotform.com/myaccount/settings

    Uncheck Require log-in to view uploaded files.

    2020 06 07 011 Screenshot 10

  • Sonwaa_tattoo
    Replied on December 4, 2020 at 3:22 PM
    It worked, thank you for your help 
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