Notification emails are not recieved

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    pharmacytownrx
    Asked on December 02, 2020 at 03:35 PM
    Additionally, I'm having an issue with email confirmations. 1) I am not getting email confirmations when someone submits a form. 2) The person submitting the form is not getting email confirmations that the form went through. 3) The person submitting the form is not getting a copy of the invoice.
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    Bojan_J
    Answered on December 02, 2020 at 03:42 PM

    Can you please let us know does this happens on all your forms? Can you please send us the email where you are expecting the emails and the IDs of submissions which are not sent, so we could check our logs to see if there are any problems while sending.

    Also, please make sure emails did not end in the trash folder.

    Thank you for your cooperation.