Encrypting Form: Wrong Password

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    Julia Wooster 
    Asked on December 02, 2020 at 04:02 PM

    I was able to encrypt one form but when I went to encrypt another form it asked for my password. I entered the password that I am currently using but got a message saying that the password was incorrect. What is going on?

    Thank you,

    Julia

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    Eduardo_H
    Answered on December 02, 2020 at 07:17 PM

    Hi Julia

    Have you signed up your account via Google authentication?
    If so, you need to create a password for your Jotform account first, by following these steps: Guide: How-to-reset-JotForm-account-password

    In any case, resetting your account's password by following those steps should resolve the issue.

    Let us know how it goes.