What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is there an invisible or non-existent submission showing?

    Asked by MonicaTew on October 01, 2013 at 10:23 AM

    Good morning!

    I've noticed this for quite a while, and thought it would eventually go away, but it hasn't.  On one of my forms, in the submissions page, it shows an unread submission.  However, I have combed through the results many times, and have found nothing unread.  It looks like an invisible submission, because I can't see it...not sure what it is.  What can I do to get rid of it?  I rely on those markers to know which pages I need to check on, and I keep downloading the information for the Dealer Training page, when nothing has changed.

     

    Thank you for your help.

     

    Best regards,

    Monica Tew

    Page URL:
    http://www.aetsolar.com/training.php

    Screenshot
    My Forms Submissions unread submissions page
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 01, 2013 at 10:45 AM

    Hi,

    In order to get rid of the "New Submission" alert , please follow the next steps:

    From "My Forms" tab:

    - Select your form,  click on "More" icon and select "Mark All as Read" option.

    This issue was caused by a Bug at the submission page which it  was already fixed.

    hope it helps

    please let us know if you need further assistance

    thanks