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Why is there an invisible or non-existent submission showing?Asked by MonicaTew on October 01, 2013 at 10:23 AM
I've noticed this for quite a while, and thought it would eventually go away, but it hasn't. On one of my forms, in the submissions page, it shows an unread submission. However, I have combed through the results many times, and have found nothing unread. It looks like an invisible submission, because I can't see it...not sure what it is. What can I do to get rid of it? I rely on those markers to know which pages I need to check on, and I keep downloading the information for the Dealer Training page, when nothing has changed.
Thank you for your help.
In order to get rid of the "New Submission" alert , please follow the next steps:
From "My Forms" tab:
- Select your form, click on "More" icon and select "Mark All as Read" option.
This issue was caused by a Bug at the submission page which it was already fixed.
hope it helps
please let us know if you need further assistance