Why is there an invisible or non-existent submission showing?

  • Profile Image
    MonicaTew
    Asked on October 01, 2013 at 10:23 AM

    Good morning!

    I've noticed this for quite a while, and thought it would eventually go away, but it hasn't.  On one of my forms, in the submissions page, it shows an unread submission.  However, I have combed through the results many times, and have found nothing unread.  It looks like an invisible submission, because I can't see it...not sure what it is.  What can I do to get rid of it?  I rely on those markers to know which pages I need to check on, and I keep downloading the information for the Dealer Training page, when nothing has changed.

     

    Thank you for your help.

     

    Best regards,

    Monica Tew

  • Profile Image
    guilledutra
    Answered on October 01, 2013 at 10:45 AM

    Hi,

    In order to get rid of the "New Submission" alert , please follow the next steps:

    From "My Forms" tab:

    - Select your form,  click on "More" icon and select "Mark All as Read" option.

    This issue was caused by a Bug at the submission page which it  was already fixed.

    hope it helps

    please let us know if you need further assistance

    thanks