What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am being charged twice for my account

    Asked by rfawcett on October 01, 2013 at 10:24 AM

    Hello, 

    I don't know how else to contact you.  I am being charged twice for my account.  Can somebody help me resolve this issue?

    Account: Rfawcett

    Contact:  Klara

    Phone: 905-479-9999

    my account hello
  • Profile Image
    JotForm Support

    Answered by Welvin on October 01, 2013 at 10:48 AM

    Hi Klara,

    Good day! I've check our records and found out that you've made a new order for Premium Yearly just a few hours ago. However, I seem can't see any additional charges for your account.

    We'll surely check this further if you can give us the Order Reference Number or Subscription Numbers of the said charges. 

    Thanks