Square Integration: Disconnects automatically as soon as it is connected.
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rmdtAsked on December 02, 2020 at 05:30 PMSquare Payment Error; Access token missing. Not sure what this means. I just made a copy of a form i used and worked fine last year. I did check and Square is connected to the payment info and everything looks correct....
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SonnyferAnswered on December 02, 2020 at 08:40 PMJotform SupportHi there - Apologies for the inconvenience.
I checked your form and it seems you're missing Business Location. Thus, throwing an "Access Token Missing" error message.
Kindly try putting in a business location and test your form again.
Let us know how it goes.
Related Guide: How-to-integrate-form-with-square
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rmdtAnswered on December 03, 2020 at 12:34 PM
My "business location" keeps logging out after I connect, submit, and publish. I shows up when i first do it but somewhere it isn't staying connected so I am still getting the error and people cannot purchase via this form.
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Cecile_AAnswered on December 03, 2020 at 03:41 PMJotform SupportHello there,
After you connect your Square account, please do not forget to click Continue button to save changes.
Let us know if the issue persists. Thank you.
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rmdtAnswered on December 03, 2020 at 03:55 PMYes, I have done that several times :)
Jen Kaelberer
Sent from my iPhone
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jonathanAnswered on December 03, 2020 at 06:25 PMJotform SupportWe apologize for inconvenience. I assumed the form with issue was still this one https://www.jotform.com/form/203015324437142
I checked the form and I noted that the payment setting was still not connected to your Square account.
Square integration must be connected first to your Square account for it to work.
Can you please try again. But this time I suggest you use a different browser or use incognito or private mode browser. The key here is to get Square payment integration to connected to your Square account first.
Please let us know if issue remains.
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rmdtAnswered on December 03, 2020 at 11:53 PM
Yes, I have done all these steps; i have connected, i have logged into square when prompted, I have checked the location is correct, I have clicked continue. This last time I also tried the incognito and did it all and it still is not working. For some reason it is NOT staying connected once i do all these steps. I am beyond frustrated and am in a time crunch.
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Vick_WAnswered on December 04, 2020 at 01:03 AMJotform SupportHi there,
I'm able to replicate the issue. Square integration disconnects as soon as it is connected. Let me escalate this to the backend team for a fix. We can not provide an ETA on this right now but as soon as an update is available we will inform you here.
Thanks
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rmdtAnswered on December 04, 2020 at 01:58 AM
Thank you!!!!!!!
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rmdtAnswered on December 04, 2020 at 08:55 PMStill haven’t heard anything in reply to this!!!!!
Jen Kaelberer
Sent from my iPhone
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SonnyferAnswered on December 04, 2020 at 09:59 PMJotform Support
Hello Jen - Unfortunately, we haven't heard back yet from our developers. But I see the escalated ticket is marked important. Thus, our devs shall be reaching out to you here soon.
We appreciate your patience regarding this matter.
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rmdtAnswered on December 05, 2020 at 11:22 PMStill no word?!?!?!
Jen Kaelberer
Sent from my iPhone
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Mike_GAnswered on December 06, 2020 at 03:07 AMJotform SupportWe would like to apologize for any inconvenience. We haven't heard anything yet from our developers regarding the issue you reported that my colleague escalated on this ticket.
Please be assured that once we receive an update, we will notify you right away on this ticket.
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oliviaAnswered on December 07, 2020 at 06:25 AMJotform DeveloperHello,
We are sorry for the issue you experienced.
Could you please try to connect again?
Thank you for your understanding.
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rmdtAnswered on December 07, 2020 at 12:42 PM
STILL NOT WORKING!!!!!!! Keeps disconnecting after I go through all the correct steps to connect. I am seriously running out of time. Orders are due next week and no one has been able to submit forms and payment. Can someone call me?
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Cecile_AAnswered on December 07, 2020 at 02:26 PMJotform Support
Hi,
I was able to replicate the issue you are having. I have again forwarded this issue to our backend team as it was not resolved. Once we receive an update, we'll notify you immediately.
We currently do not provide support over phone. You can contact us through this Support forum, and you can also contact us at support@jotform.com.
Again, we sincerely apologize for the inconvenience caused by this issue.
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oliviaAnswered on December 07, 2020 at 04:41 PMJotform Developer
Hello,
We are sorry for the issue.
Could you please remove Square from your form and re-add it again? Please try to connect Square again.
Thank you.
