Undesired empty elements appearing on form after switching to the new theme.

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    HuttonSafetyGroup
    Asked on December 02, 2020 at 06:52 PM

    Hi,

    We changed the form to the new theme and a bunch of empty space appeared fields.

    We have to delete them one by one and tend to loose the order of the fields on the form.

    Any idea why this is happening and is there a solution?


    Thank you


    1606952975_5fc8280f575fe_Screen Shot 2021606952975_5fc8280f2e95c_Screen Shot 202

  • Profile Image
    Kevin_G
    Answered on December 02, 2020 at 10:01 PM

    Apologies for the inconveniences caused.

    I have been performing some tests on this with some very old forms and was unable to replicate the issue, do you have a sample form that we can check?

    We will be happy to check this further.



  • Profile Image
    HuttonSafetyGroup
    Answered on December 03, 2020 at 12:30 PM

    I made a video that shows what is happening. I switch the form from the old to the new theme and everything looks fine in the builder but if I go to view the form there are spaces between the fields. Sometimes a whole page of just white space.

    https://drive.google.com/file/d/1ePHQZ8UqQEqOdx4AV6Jrk7jwEzokONzA/view?usp=sharing

    Since you couldn't replicate the issue on your side try to change our form between the old and the new theme and see if you can replicate it.

    https://form.jotform.com/202035051701235


    Thank you

  • Profile Image
    Kevin_G
    Answered on December 03, 2020 at 03:27 PM

    Thanks for the additional details.

    I've cloned your form and was able to replicate the issue as well, the issue persists after trying to remove few elements from your form and turning off some features such as the save and continue later.

    This issue will be escalated to our back-end team for further inspection, we will keep you updated via this ticket.

    Thanks.