Why isn’t my form working? It shows enabled but when you click it’s shows form not available.

  • Mya Nguyen
    Asked on December 2, 2020 at 7:04 PM
  • jherwin
    Replied on December 2, 2020 at 10:07 PM

    I tested your forms and they work as expected, can you please check and let us know if the issue persists on your end?

    Looking forward to your response.

  • Mya Nguyen
    Replied on December 2, 2020 at 11:33 PM
    Yes it’s working now! Thank you so much!
    Sent from my iPhone
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  • Mya Nguyen
    Replied on December 3, 2020 at 12:33 AM
    Wait it’s not working again. Why does this keep happening? I have customers that keep trying to view and order and this is extremely fustrating when I told them it’s working now and now it’s not. Please keep 😞😞😞
    Sent from my iPhone
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  • Mya Nguyen
    Replied on December 3, 2020 at 12:33 AM
    Please help ****
    Sent from my iPhone
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  • Ashwin JotForm Support
    Replied on December 3, 2020 at 1:55 AM

    I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. I am escalating this thread to our form review team to check what caused this suspension.

    We will get back to you on this soon.

  • Ashwin JotForm Support
    Replied on December 3, 2020 at 5:41 AM

    We have activated your account again and your forms are back online. Please test your form again and get back to us if you have any trouble.

    We will wait for your response.

  • Mya Nguyen
    Replied on December 3, 2020 at 8:55 AM
    It’s working but I got a message saying it was flagged bc my payment options... what forms of payment am I allowed to use and not use? Thanks!
    Sent from my iPhone
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  • Amjad_A
    Replied on December 3, 2020 at 9:43 AM

    Hi Mya,

    To receive payments, you have to use mastering payment Integration with JotForm: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Apart from this, asking for CC details or requiring sensitive information for payment collection is against our terms and contitions and your account will be suspended.

    Let us know if you need any further assistance.