Why isn’t my form working? It shows enabled but when you click it’s shows form not available.

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    Mya Nguyen  
    Asked on December 02, 2020 at 07:04 PM
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    jherwin
    Answered on December 02, 2020 at 10:07 PM

    I tested your forms and they work as expected, can you please check and let us know if the issue persists on your end?

    Looking forward to your response.

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    Mya Nguyen  
    Answered on December 02, 2020 at 11:33 PM
    Yes it’s working now! Thank you so much!
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    Mya Nguyen  
    Answered on December 03, 2020 at 12:33 AM
    Wait it’s not working again. Why does this keep happening? I have customers that keep trying to view and order and this is extremely fustrating when I told them it’s working now and now it’s not. Please keep 😞😞😞
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    Mya Nguyen  
    Answered on December 03, 2020 at 12:33 AM
    Please help ****
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    ashwin_d
    Answered on December 03, 2020 at 01:55 AM

    I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. I am escalating this thread to our form review team to check what caused this suspension.

    We will get back to you on this soon.

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    ashwin_d
    Answered on December 03, 2020 at 05:41 AM

    We have activated your account again and your forms are back online. Please test your form again and get back to us if you have any trouble.

    We will wait for your response.

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    Mya Nguyen  
    Answered on December 03, 2020 at 08:55 AM
    It’s working but I got a message saying it was flagged bc my payment options... what forms of payment am I allowed to use and not use? Thanks!
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    Amjad_A
    Answered on December 03, 2020 at 09:43 AM

    Hi Mya,

    To receive payments, you have to use mastering payment Integration with Jotform: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Apart from this, asking for CC details or requiring sensitive information for payment collection is against our terms and contitions and your account will be suspended.

    Let us know if you need any further assistance.