What happened to my account and form?

  • Mya Mull
    Asked on December 2, 2020 at 7:53 PM
    Page URL: https://form.jotform.com/203335549970158
  • Kenneth JotForm Support
    Replied on December 2, 2020 at 10:15 PM

    Thank you for reaching support,

    I checked the account and it seems to be active, as well as the forms in it.

    Can you please elaborate on your issue so we can assist you better.

    Awaiting your response.

    Best.

  • Mya Mull
    Replied on December 2, 2020 at 11:33 PM
    Someone already fixed it! Thank you so much!
    Sent from my iPhone
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  • Mya Mull
    Replied on December 18, 2020 at 1:11 PM
    Hi is it possible to retrieve a deleted item?? It removed the item from all my orders and I don’t know if a customer has it on their order now. It’s for white chocolate, also is it possible to have a confirmation “are you sure you want to delete” before an item gets deleted bc it’s happened several times now on the app it’s very frustrating. Please help! Thank you!
    Sent from my iPhone
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  • Kenneth JotForm Support
    Replied on December 18, 2020 at 2:40 PM

    Thank you for reaching support,

    You may revert the form back to where the Product Item was still in the Product List.

    1608320388 5fdd0584c4f55 h1 Screenshot 10

    Here is the related guide: https://www.jotform.com/help/294-how-to-view-form-revision-history

    Let us know if you have any further questions.

    Best.

  • Mya Mull
    Replied on December 18, 2020 at 10:33 PM
    Thank you so much! Is there a way to chose to add qty of inventory available to purchase that I have available daily along with preordering? What would you suggest the best way to set that up. If you could look at my form and help me come up with a way to allow customers to order what I have left available and once I’m sold out it can do to preorders/or would I have to set up two separate forms? Thank you so much for your assistance!

    Sent from my iPhone
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  • Vanessa_T
    Replied on December 18, 2020 at 11:37 PM

    We'll be answering your last concern on a separate ticket linked below:

    https://www.jotform.com/answers/2776443