Billing

I was charged $39 on Dec. 1st and today I get an email bill for $29 that didn't go through.

When I logged in today your site says I'm on Bronze.

And why are my forms being Jotform Branded

What gives.

Hello,

I can see on our system that you have been scheduled for a downgrade as your subscription is overdue, due to a failed payment.

The downgrade will be effective on 5 December 2020. Should you want to keep your Bronze plan, you would have to update your payment method on the billing page of your account: https://www.jotform.com/myaccount/billing.

Should you have any further inquiries, please don't hesitate to reply to this thread.

Gaetan