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    Asked on December 02, 2020 at 08:31 PM

    I was charged $39 on Dec. 1st and today I get an email bill for $29 that didn't go through.

    When I logged in today your site says I'm on Bronze.

    And why are my forms being Jotform Branded

    What gives.

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    Answered on December 02, 2020 at 10:48 PM


    I can see on our system that you have been scheduled for a downgrade as your subscription is overdue, due to a failed payment.

    The downgrade will be effective on 5 December 2020. Should you want to keep your Bronze plan, you would have to update your payment method on the billing page of your account:

    Should you have any further inquiries, please don't hesitate to reply to this thread.