Account suspended...

  • Sangeeta
    Asked on December 2, 2020 at 11:32 PM

    Hi guys - it says my account is suspended - can you unsuspend please?

  • Vanessa_T
    Replied on December 3, 2020 at 1:07 AM

    It seems that some of the words within your autoresponder email has triggered our Phishing Detector system. I suggest you rephrase your terms in #13 and remove name brands.

    1606975603 5fc88073e4221 02395 Screenshot 10

    In the meantime, I have reactivated your account. Kindly do the needful to avoid re-suspension.

  • Groundwire
    Replied on December 3, 2020 at 7:44 PM

    Thanks Vanessa,

    I have updated. Please let me know if all OK?

  • Laura JotForm Support
    Replied on December 3, 2020 at 9:21 PM

    Hi,

    Everything looks good now, and the email should not get caught in the detector anymore.
    Your account is in an active state and you are able to use your forms normally.

    If you would encounter any issues again with your account, please let us know and we are happy to help!

    Best Regards,

  • Groundwire
    Replied on July 28, 2021 at 5:22 AM
    Hi guys- I can't log into my account anymore - can you see what the issue
    is please?
    Thanks,
    Sangeeta

    ...
  • Vanessa_T
    Replied on July 28, 2021 at 6:25 AM

    I have moved your last concern to a separate ticket and will be answering you in the ticket linked below shortly:

    https://www.jotform.com/answers/3249509