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SangeetaAsked on December 2, 2020 at 11:32 PM
Hi guys - it says my account is suspended - can you unsuspend please?
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Vanessa_TReplied on December 3, 2020 at 1:07 AM
It seems that some of the words within your autoresponder email has triggered our Phishing Detector system. I suggest you rephrase your terms in #13 and remove name brands.
In the meantime, I have reactivated your account. Kindly do the needful to avoid re-suspension.
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GroundwireReplied on December 3, 2020 at 7:44 PM
Thanks Vanessa,
I have updated. Please let me know if all OK?
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Laura JotForm SupportReplied on December 3, 2020 at 9:21 PM
Hi,
Everything looks good now, and the email should not get caught in the detector anymore.
Your account is in an active state and you are able to use your forms normally.
If you would encounter any issues again with your account, please let us know and we are happy to help!
Best Regards, -
GroundwireReplied on July 28, 2021 at 5:22 AM
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Vanessa_TReplied on July 28, 2021 at 6:25 AM
I have moved your last concern to a separate ticket and will be answering you in the ticket linked below shortly: