Account suspended...

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    Sangeeta 
    Asked on December 02, 2020 at 11:32 PM

    Hi guys - it says my account is suspended - can you unsuspend please?

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    Vanessa_T
    Answered on December 03, 2020 at 01:07 AM

    It seems that some of the words within your autoresponder email has triggered our Phishing Detector system. I suggest you rephrase your terms in #13 and remove name brands.

    1606975603_5fc88073e4221_02395.jpg

    In the meantime, I have reactivated your account. Kindly do the needful to avoid re-suspension.

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    Groundwire
    Answered on December 03, 2020 at 07:44 PM

    Thanks Vanessa,

    I have updated. Please let me know if all OK?

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    Laura_L
    Answered on December 03, 2020 at 09:21 PM

    Hi,

    Everything looks good now, and the email should not get caught in the detector anymore.
    Your account is in an active state and you are able to use your forms normally.

    If you would encounter any issues again with your account, please let us know and we are happy to help!

    Best Regards,

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    Groundwire
    Answered on July 28, 2021 at 05:22 AM
    Hi guys- I can't log into my account anymore - can you see what the issue
    is please?
    Thanks,
    Sangeeta

    ...
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    Vanessa_T
    Answered on July 28, 2021 at 06:25 AM

    I have moved your last concern to a separate ticket and will be answering you in the ticket linked below shortly:

    https://www.jotform.com/answers/3249509