My Account Suspended

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    Lucien Nyuyki 
    Asked on December 03, 2020 at 03:23 AM

    hi, i was trying to login to my account and got a notification that my account was suspended due to phishing??? i know one of my forms has been receiving a ton load of applications the past few weeks but i fail to see how that would make it to be disabled. please look into it.

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    Vanessa_T
    Answered on December 03, 2020 at 03:43 AM

    Your account was suspended since someone reported your form as a scam.

    If this is incorrect, kindly provide the following information to reviewers@jotform.com with subject line Ticket #2741784.

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Your corporate email. We will need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

  • Profile Image
    Lucien Nyuyki 
    Answered on December 03, 2020 at 03:55 AM
    New response received




    Thank you. please delete the offending forms--Sent from my Android phone with mail.com Mail. Please excuse my brevity.On 03/12/2020, 09:43 Jotform <noreply@jotform.com> wrote:





    A new response has been received:





    Answered by Vanessa_T


    Your account was suspended since someone reported your form as a scam.
    If this is incorrect, kindly provide the following information to reviewers@jotform.com with subject line Ticket #2741784.
    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Your corporate email. We will need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.
    Or we could just delete the offending forms.
    Do let us know if you wish for us to delete the offending forms instead.



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  • Profile Image
    Lucien Nyuyki 
    Answered on December 03, 2020 at 03:55 AM
    New response received




    Thank you. please delete the offending forms--Sent from my Android phone with mail.com Mail. Please excuse my brevity.On 03/12/2020, 09:43 Jotform <noreply@jotform.com> wrote:





    A new response has been received:





    Answered by Vanessa_T


    Your account was suspended since someone reported your form as a scam.
    If this is incorrect, kindly provide the following information to reviewers@jotform.com with subject line Ticket #2741784.
    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Your corporate email. We will need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.
    Or we could just delete the offending forms.
    Do let us know if you wish for us to delete the offending forms instead.



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  • Profile Image
    Vick_W
    Answered on December 03, 2020 at 04:17 AM

    Hi Lucien,

    As your form was reported as a Scam, let me double-check this with the Reviewers team if deleting the offending forms will be enough to Reactivate your account.

    I will inform you here as soon as an update is available.

    Thanks

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    Vick_W
    Answered on December 03, 2020 at 06:24 AM

    Hi Lucien,

    The offending form has been deleted from your account and it has been reactivated. You should be able to access it now.

    Thanks.