Having issues with the link preview of my form

  • Profile Image
    lexskitchenph
    Asked on December 03, 2020 at 04:34 AM

    Good day,

    I've been having issues with the preview of my form showing up as being closed even though it is enabled. If I send the link via Facebook messenger, the image that pops up says that the form is closed even though when you click on the link, it is still open (attached is a screenshot). Is there any way to fix this?


    Thank you!

    Screenshot
  • Profile Image
    gerardw
    Answered on December 03, 2020 at 04:53 AM

    It could have been a form cache issue which is now cleared. I checked your Facebook page and the form link is working fine:

    1606989048_5fc8b4f85d1ca_0312_9.png

    upon further reviewing, I understand that you are facing this issue when you view it via Facebook messenger.

    This can be solved by using a Facebook debugger tool: https://developers.facebook.com/tools/debug/

    I have done that for your form and now it looks as expected. Do check and let us know.