Some recipients cannot open jotform uploaded files.

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    TorbayCA
    Asked on December 03, 2020 at 07:27 AM
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    Patrick_R
    Answered on December 03, 2020 at 08:11 AM

    Hi! This is because of your Privacy Settings. only form owners can access the uploaded files. If you don't want this beahavior, then please visit your 'account settings' page and turn off the privacy setting "Require log-in to view uploaded files." (as indicated in the screenshot below).

    1607001064_5fc8e3e900a89_JotForm · My A

    This will allow every-time with the uploaded file link to access it.

    I hope this helps. For further queries, feel free to write back to us.

    Thank you!