Password reset is not working

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    Maya Lyons 
    Asked on December 03, 2020 at 11:00 AM

    Password reset is not working for us. Username is southaustinmed.com and email is manager@southaustinmed.com.

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    VincentJay
    Answered on December 03, 2020 at 12:25 PM

    Hello,

    Please try to reset the password and make sure to use the password link immediately because it has a 5 minutes expiration. You can follow this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password