Suspended account

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    Keisha 
    Asked on December 03, 2020 at 12:44 PM

    Hello - I unknowing triggered an account suspension. I already have a payment platform for my business and I was looking for a way to easily have clients update their payment information. Not realizing this was not allowed.

    If possible, can the form I created be deleted so that I can continue to use this account for other types of communication and surveys?

    Please advise.


    Thank you.


  • Profile Image
    jonathan
    Answered on December 03, 2020 at 03:41 PM

    We apologize for inconvenience. I checked on your account/username Keisha_Orr and I found it was suspended due to suspicious form that violates the Terms of Use.

    1607028044_5fc94d4c88319_zzz 2020-12-04


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.



  • Profile Image
    Keisha 
    Answered on December 03, 2020 at 03:55 PM
    Yes I know. I didn’t realize that. Are you able to delete the form that is in violation so I can continue to use the platform or no?
    ...
  • Profile Image
    jonathan
    Answered on December 03, 2020 at 05:05 PM

    I have removed the offending fields on the suspended form and reactivated your account/username Keisha_Orr

    You can check the updated status when you log in again at https://www.jotform.com/login

    Please let us know if you need further assistance.




  • Profile Image
    Keisha 
    Answered on December 03, 2020 at 05:22 PM
    Thank you!
    ...