"Form over quota!" error

  • Profile Image
    MBuonanno
    Asked on December 03, 2020 at 01:42 PM

    Hello,

    we have just deleted the uploads and also emptied the trash.

    Unfortunately it is still indicated that we have raised the quota and I can't use no one of my form.

    Does it need time to refresh or do I must act in another way?

    Thank you very much.

    Michele

    1607020935_5fc93187d3857_

  • Profile Image
    Gustavo_H
    Answered on December 03, 2020 at 04:39 PM

    Hi, Michele.


    For a strange reason, the upload storage did not change. I have made some manual adjustments here, and your account is reactivated now. Your upload space is 0.00. You can log in to your account again and test your forms.


    Please, let us know if you need anything else.


    Best regards, 😀✨

  • Profile Image
    MBuonanno
    Answered on December 04, 2020 at 12:57 PM

    Hi Gustavo,

    thank you for your answer!

    Now my upload space is 0.00, but the forms do not work anyway: when I try to open form I see the message below.

    Can you help us to solve the issue?

    Thank very much!!!


    1607104662_5fca78962be83_

  • Profile Image
    Jessica
    Answered on December 04, 2020 at 03:26 PM

    Hi MBuonanno, thank you for reaching back to us.

    I have checked your form, it looks like both are accessible now. Have you tried to clear your browser's cookies and cache?

    1607113498_5fca9b1a7fb1d_1607113497_5fca9b19554c9_

    Kindly let us know if the issues still persist.

  • Profile Image
    MBuonanno
    Answered on December 04, 2020 at 05:22 PM

    Hello Jessica!

    Now my forms are working again!

    Grazie mille!

    Ciao