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SeventhDistrictAsked on December 3, 2020 at 1:54 PM
Persons are having trouble submitting forms from mobile devices. Can you please advise??
Page URL: https://form.jotform.com/203035220102128 -
Kat JotForm SupportReplied on December 3, 2020 at 5:12 PM
Hi there,
Happy to help!
I made a clone of your form 203035220102128 and tried to submit the form via an iPad and iPhone mobile device and was able to replicate your issue, whether I picked the "Check" or "Credit Card" option.
When I attempted to submit the form on desktop, I was taken back to this card where I see the error message Minimum amount is 100.00 USD:
When I go into the payment settings on my cloned form and remove this minimum order amount, I am then able to submit on my mobile devices:
Could you please review the payment settings and remove or revise the minimum payment amount and try again?
Please let us know if the issue persists.