Form is not allowing submissions from mobile devices

  • Profile Image
    Adams_Courtney
    Asked on December 03, 2020 at 01:54 PM

    Persons are having trouble submitting forms from mobile devices. Can you please advise??


    https://form.jotform.com/203035220102128

  • Profile Image
    Katherine_W
    Answered on December 03, 2020 at 05:12 PM

    Hi there,

    Happy to help!

    I made a clone of your form 203035220102128 and tried to submit the form via an iPad and iPhone mobile device and was able to replicate your issue, whether I picked the "Check" or "Credit Card" option.

    When I attempted to submit the form on desktop, I was taken back to this card where I see the error message Minimum amount is 100.00 USD:

    1607033248_5fc961a0b1d99_

    When I go into the payment settings on my cloned form and remove this minimum order amount, I am then able to submit on my mobile devices:

    1607033434_5fc9625ab1d9a_payment setting

    Could you please review the payment settings and remove or revise the minimum payment amount and try again?

    Please let us know if the issue persists.