Form is not allowing submissions from mobile devices

  • SeventhDistrict
    Asked on December 3, 2020 at 1:54 PM

    Persons are having trouble submitting forms from mobile devices. Can you please advise??


    https://form.jotform.com/203035220102128

  • Kat JotForm Support
    Replied on December 3, 2020 at 5:12 PM

    Hi there,

    Happy to help!

    I made a clone of your form 203035220102128 and tried to submit the form via an iPad and iPhone mobile device and was able to replicate your issue, whether I picked the "Check" or "Credit Card" option.

    When I attempted to submit the form on desktop, I was taken back to this card where I see the error message Minimum amount is 100.00 USD:

    1607033248 5fc961a0b1d99  Screenshot 10

    When I go into the payment settings on my cloned form and remove this minimum order amount, I am then able to submit on my mobile devices:

    1607033434 5fc9625ab1d9a payment setting Screenshot 21

    Could you please review the payment settings and remove or revise the minimum payment amount and try again?

    Please let us know if the issue persists.