Why do we have to constantly log into the mobile app?

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    stlsecurity
    Asked on December 03, 2020 at 02:00 PM

    Is there a way to make it that I don't have to constantly enter my login information every time I open the app?

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    Eduardo_H
    Answered on December 03, 2020 at 05:08 PM

    Hello @stlsecurity

    There are no app settings related to session length.

    By default, it shouldn't demand logging in every time it is opened. Normally it will stay logged in for several days even if left closed.

    Kindly try removing the app and installing again to see how it goes.

    Looking forward to your reply.

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    Megan Lux 
    Answered on December 03, 2020 at 05:13 PM

    Eduardo,

    We don't have to log into the app itself every time, but we are constantly being asked to log in when we go to open a form, despite being logged into the app. I have several guys using the app and they are all having this issue. Some of which only downloaded the app this morning.


    -Megan

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    Katherine_W
    Answered on December 03, 2020 at 08:02 PM

    Hi Megan,

    Thank you for clarifying with us!

    I have a few clarifying questions:

    1) Do you currently have the screen lock option on or off?

    1604710725_5fa5f145e09cb_

    If it is, in fact, off, I do recommend turning it to ON. You will need to set a 4 digit PIN to disable screen lock as per our guide on how-to-use-kiosk-mode-in-jotform-mobile-forms

    2) Have you also verified in the settings of the device itself if it is not set to screen-lock when idle? For example:

    1604710934_5fa5f21630460_

    3) What is displayed when the form is not in kiosk mode? I assume that you are, indeed, using kiosk mode?

    Could you let us know if you are using the Android app or the iOS app? Are you using the latest app version - v1.13.27? If not, please try updating the app and then login.

    My apologies for the questions and the inconvenience, but these will help us to fully investigate.

    We await your response.

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    Katherine_W
    Answered on December 10, 2020 at 04:14 PM

    Hi again,

    Thank you for confirming!

    Before I escalate this issue, please allow me a little time to attempt to replicate this on my own mobile device, and I will get back to you via this thread as soon as possible.

    I appreciate your patience and understanding!

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    Katherine_W
    Answered on December 10, 2020 at 05:41 PM

    Hi again,

    Thank you again for your patience as I investigated this.

    I made a clone of your form 203266795746064 and, even after leaving it open for half an hour on kiosk mode or closing and re-opening the app several times I could not replicate the issue.

    As such, I have escalated this to our development team to look into: as soon as our team has an update for you, we will communicate it to you here.

    We thank you in advance for your patience!