Account suspended

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    Tomyka D Brackin 
    Asked on December 03, 2020 at 03:37 PM

    I'M REALLY PISSED OFF.... THIS IS THE 3RD TIME IN 2 WEEKS THAT MY ACCT HAS BEEN SUSPENDED. I have orders that people are trying to make and they can't because the form is not found, I need this up and running asap. This makes my business look bad.

    My name is Tomyka Brackin and I recently created a form. I had a customer who filled out the form to place an order. I went in to see if I can see the order placed and it shows that my account was deactivated for phishing. I'm not sure what I did wrong and why it was deactivated. I'm using this form to place holiday orders.  

    Can someone please let me know what i did wrong and how can i correct this?. I love this website and it's easy to create forms.


    If someone can get in contact with me asap. the jotform # was https://form.jotform.com/203057353755153


    Thank you for your help

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    Kenneth_C
    Answered on December 04, 2020 at 06:05 PM

    Thank you for reaching support,

    Apologies for the inconvenience, the system has suspended the account by mistake, we have now reactivated the account.

    We are aware of the issue and will keep track of it to provide a much better experience for you.

    Thank you for your patience.

    Best.