PDF download of submissions report is cutting off content

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    Asked on December 03, 2020 at 04:31 PM

    Hello, I'm finding your reports builder from submissions very useful. However, when I download as a PDF, the content does not fit within the pdf page- especially for pages with overflow content or that are horizontal.

    The "Publish Report" link is helpf

    ul but it would be much nicer if you could view it as scrolling downward and see all pages in view like you would a PDF, instead of only being able to view one page at a time which is extremely limiting.

    Here is the downloaded PDF, which by default cuts off a lot of content in a not so great way-https://drive.google.com/file/d/11kB9biiMo6MQjJJGl0ZrAkJ1uEZg5moh/view?usp=sharing

    Here is the corresponding report, published on jotform. https://www.jotform.com/report/20296744325505623

    I think you have some work to do on this feature. Please let me know if you plan to resolve these issues.

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    Answered on December 03, 2020 at 04:53 PM

    Another issue with your published report is that the toolbar at the bottom blocks important data from view.


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    Answered on December 03, 2020 at 07:40 PM


    Thank you for reaching out to us.
    I wasn't able to see the drive document you have linked as it was set to private, but I believe you are referring to the files appearing like this when downloading the reports:

    1607040903_5fc97f87a8f09_reportbuilderpdI have forwarded this behavior of the download to our developers. However, we cannot guarantee a timeframe when it will be fixed, but as soon as we have any updates, we will notify you here on this ticket.

    I have opened a new thread for your second question, to send that one as well to our developers as a separate request. Please find the thread from the link below;

    Meanwhile, please let us know if there is anything else we can do to assist you, and we are happy to help!

    Best Regards,

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    Answered on December 04, 2020 at 12:45 PM

    Hi, yes you are correct as your screenshot depicts, the PDF download cuts off content rather than fitting it in and/or pushing it to a new page if it is overflow vertical content. Without fixing those issues, the download PDF feature is mostly useless.

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    Answered on December 04, 2020 at 02:37 PM

    My colleague already escalated the issue to our developers. We will notify you here as soon as we received an update.

    Thank you for reporting!