How can I view images through form?

  • Mel Roberts
    Asked on December 3, 2020 at 5:06 PM

    Our JotForm is not letting us view images. It says that it is set under a team member's name, but she has set us as collaborators, and we still can't view it. How can we troubleshoot this?

    Also, is there a way to change the JotForm account email but keep the form and link we have to create to set it to a generic company email that multiple people can view through?

    We might need to upgrade our account. We are not sure how to fix the ability to view images.

    Jotform Thread 2743595 Screenshot
    Page URL: https://www.jotform.com/uploads/Bowen_Julie/203276434715152/4828416912225483131/image.jpg
  • Lorenz JotForm Support
    Replied on December 3, 2020 at 7:52 PM

    Thank you for contacting us.

    Please ask the form owner to disable the required log-in privacy options from the account settings.

    See the image below.

    1607042936 5fc987783e2c9 test 2020 12 Screenshot 10

    That should let you view the images.

    Also, is there a way to change the JotForm account email but keep the form and link we have to create to set it to a generic company email that multiple people can view through?

    I have moved this query on a separate ticket https://www.jotform.com/answers/2743962, we'll be addressing that question there shortly.