How can I view images through form?

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    Mel Roberts 
    Asked on December 03, 2020 at 05:06 PM

    Our Jotform is not letting us view images. It says that it is set under a team member's name, but she has set us as collaborators, and we still can't view it. How can we troubleshoot this?

    Also, is there a way to change the Jotform account email but keep the form and link we have to create to set it to a generic company email that multiple people can view through?

    We might need to upgrade our account. We are not sure how to fix the ability to view images.

  • Profile Image
    Lorenz_A
    Answered on December 03, 2020 at 07:52 PM

    Thank you for contacting us.

    Please ask the form owner to disable the required log-in privacy options from the account settings.

    See the image below.

    1607042936_5fc987783e2c9_test - 2020-12-

    That should let you view the images.

    Also, is there a way to change the Jotform account email but keep the form and link we have to create to set it to a generic company email that multiple people can view through?

    I have moved this query on a separate ticket https://www.jotform.com/answers/2743962, we'll be addressing that question there shortly.