When I chose the upgraded SILVER plan, it said the monthly payment was 50% OFF, but after I clicked upgrade, it has the original full price on there.

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    Asked on December 03, 2020 at 07:13 PM
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    Answered on December 03, 2020 at 09:45 PM

    We would like to apologize for any confusion. Our current End Of Year Sale is only available to our yearly plans. When you take advantage of the discount, you will be charged the total of the plan's regular monthly rate in a year at 50% off.

    For example, the Silver Monthly plan's regular rate is at $39. That is $468 in a year ($39 * 12 months). During our End Of Year Sale, you will only be charged half of that total price for the Silver Yearly plan — $234

    Feel free to let us know if you would like to purchase the Silver Yearly plan with our End Of Year Sale discount so we may cancel the current Silver Monthly plan of your account and you can upgrade again.

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    Answered on December 04, 2020 at 02:00 PM

    Yes, I would like to do the Silver Yearly at the discount.

    Thank you!

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    Answered on December 04, 2020 at 04:22 PM

    As requested, I have cancelled your existing Silver monthly subscription and processed a prorated refund. Please allow 3-5 business days for the refunded amount to reflect on your card.

    Also, you may now upgrade to your preferred yearly plan with the discount applied.

    Let us know if you need further assistance.