Help! Jotform deleted my users submitted files!

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    Asked on December 03, 2020 at 07:50 PM

    Help! My submissions are missing the files that my applicants have uploaded.

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    Answered on December 03, 2020 at 09:18 PM


    Thank you for reaching out.

    Rest assured that we do not delete any files on your behalf.

    I saw in your form that the upload of the document is not required. Maybe the users missed it and didn't upload the files?

    To set the field as "Required".


    Should you need it, you can see our guide here

    Let us know if you have any questions or if you need further assistance.