Help! Jotform deleted my users submitted files!

  • Joseph_Nichols
    Asked on December 3, 2020 at 7:50 PM

    Help! My submissions are missing the files that my applicants have uploaded.

  • Gaetan_B
    Replied on December 3, 2020 at 9:18 PM

    Hello,

    Thank you for reaching out.


    Rest assured that we do not delete any files on your behalf.

    I saw in your form that the upload of the document is not required. Maybe the users missed it and didn't upload the files?

    To set the field as "Required".

    1518564828field required Screenshot 10


    Should you need it, you can see our guide here https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms.

    Let us know if you have any questions or if you need further assistance.