Help! Jotform deleted my users submitted files!

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    Joseph_Nichols
    Asked on December 03, 2020 at 07:50 PM

    Help! My submissions are missing the files that my applicants have uploaded.

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    Gaetan_B
    Answered on December 03, 2020 at 09:18 PM

    Hello,

    Thank you for reaching out.


    Rest assured that we do not delete any files on your behalf.

    I saw in your form that the upload of the document is not required. Maybe the users missed it and didn't upload the files?

    To set the field as "Required".

    1518564828field_required.png


    Should you need it, you can see our guide here https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms.

    Let us know if you have any questions or if you need further assistance.