Why is my e-mail address in bounce list?

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    ryzsy
    Asked on October 02, 2013 at 06:20 AM
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    mercurien
    Answered on October 02, 2013 at 06:45 AM

    Scammers do this to completely innocent people,out of malice. Jotform should remove their bounce list. Im fed up with this kiddy management

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    gori-mathew
    Answered on October 02, 2013 at 08:36 AM

    @ryzsy,  

    Your email Id was in our bounce list for reason:

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t= o reach does not exist. Please try\n5.1.1 double-checking the recipient's e= mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h= ttp://support.google.com/mail/bin/answer.py?answer=3D6596 k18si7221304vcq.2= 1"

    I have removed your email Id from the bounce list hence you should be able to get your submissions normally.

    Please go through this article to prevent this from reoccurring.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues


    @mercurien,

    Your email Id was also in the bounce list for reasons:
    Reason(s) : 5.3.0 - Other mail system problem 554-"delivery error: dd This user doesn't= have a yahoo.com account (m*#**#@yahoo.com) [-5] - mta1239.mail.ne= 1.yahoo.com"

    I have also removed the email Id from the bounce list hence should also be working normally.

    Please let us know if you need further assistance.

    Thanks!