What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my e-mail address in bounce list?

    Asked by ryzsy on October 02, 2013 at 06:20 AM
    bounce list bounce
  • Profile Image

    Answered by mercurien on October 02, 2013 at 06:45 AM

    Scammers do this to completely innocent people,out of malice. Jotform should remove their bounce list. Im fed up with this kiddy management

  • Profile Image

    Answered by gori-mathew on October 02, 2013 at 08:36 AM

    @ryzsy,  

    Your email Id was in our bounce list for reason:

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t= o reach does not exist. Please try\n5.1.1 double-checking the recipient's e= mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h= ttp://support.google.com/mail/bin/answer.py?answer=3D6596 k18si7221304vcq.2= 1"

    I have removed your email Id from the bounce list hence you should be able to get your submissions normally.

    Please go through this article to prevent this from reoccurring.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues


    @mercurien,

    Your email Id was also in the bounce list for reasons:
    Reason(s) : 5.3.0 - Other mail system problem 554-"delivery error: dd This user doesn't= have a yahoo.com account (m*#**#@yahoo.com) [-5] - mta1239.mail.ne= 1.yahoo.com"

    I have also removed the email Id from the bounce list hence should also be working normally.

    Please let us know if you need further assistance.

    Thanks!