remove VAT in the invoice

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    Asked on December 04, 2020 at 03:24 AM
    Good morning - we have VAT on our bill & our accounts department tell me this is incorrect? Can you help please?

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    Answered on December 04, 2020 at 04:59 AM

    Please note that VAT is imposed by our payment processor FastSpring and this is based on your location.

    If you are exempted to receive VAT, you can contact FastSpring support so that they can refund/cancel the VAT.

    Thank you.