Tables view + Input Table: Editing Input Table values in the Tables view overwrites data in the wrong way for a particular form

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    danshlang
    Asked on December 04, 2020 at 05:01 AM

    Hi
    how are you?


    I am trying to use your new submission option and edit the form directly from the new submission view. but when I edit the form and download the form to a PDF file
    I get only the first row and not all the them
    please see picture one - this is the editing mode from your system(you can see 5 rows)
    and the second picture of what I get in the PDF file after download (only the last row)

    can you help me with that
    thanks

    Danny

    Screenshot
  • Profile Image
    Sam_G
    Answered on December 04, 2020 at 05:53 AM

    Hi Danny,

    Thank you for contacting Support.

    I have cloned and tested your form. I did edit the submission and download the PDF file and I wasn't able to replicate the issue.

    1607079186_5fca1512cfdf2_

    I have cleared your form cache from the server.

    Please check and let us know if the issue still persists.

  • Profile Image
    danshlang
    Answered on December 04, 2020 at 06:44 AM
    Hi
    Thanks for getting back to me so quickly
    I still have difficulty with the form
    Maybe I wasn’t clear before - the problem is only When I edit the form from
    the Jotform tables
    And then try to download the edit form.
    When my customer or I fill the form the traditional way, it works
    perfectly. But sometimes, I need to make some adjustments and want to edit
    the submission form by myself self, and I want to use the new table
    feature. But when I edit from there, I have this problem
    Hope it’s clear now
    Thanks
    Danny
    ...
  • Profile Image
    Patrick_R
    Answered on December 04, 2020 at 08:09 AM

    Hello! This seems to be a bug. The Input Table values of your form aren't being properly updated from the 'Tables' view.

    When you update these Input Table values from the 'Tables' view, the app is overwriting these values in the wrong way. The PDF is only displaying what is found in the database.

    I was able to replicate this issue on a cloned version of your form. Following is the screencast of this issue:

    https://drive.google.com/file/d/1VLUDjXAB0f0HSKeMjMVLXNx1ajHUA5Qc/view?usp=sharing

    I was not able to replicate this issue on a fresh form but on your form, it is replicable; maybe the problem lies with the AJAX request. I am not sure. I've escalated this issue to the concerned team. Once this gets resolved, we'll let you know via an email under this thread.

    Please use the standard way of editing your forms for now.

    Our apologies for the inconvenience this has caused.

  • Profile Image
    danshlang
    Answered on December 05, 2020 at 02:33 PM
    Hi
    How are you?
    Thanks for your quick response
    I hope your team can fix it
    It’s important to me, and will do my work
    Much more comfortable if I can update the forms via tablets
    I like those new options very much
    Hope to hear from you soon
    Thanks
    Danny
    ...
  • Profile Image
    EltonCris
    Answered on December 05, 2020 at 09:40 PM

    Hello Danny,

    Unfortunately, there's no update yet. You'll surely be informed via this thread once the problem is fixed.

  • Profile Image
    danshlang
    Answered on December 29, 2020 at 04:33 AM
    HI
    how are you ?
    any news about the problem we discussed?
    it's really important for me
    thanks
    Danny
    ‫בתאריך יום א׳, 6 בדצמ׳ 2020 ב-4:40 מאת ‪Jotform‬‏ <‪noreply@jotform.com
    ‬‏>:‬
    ...
  • Profile Image
    Richie_P
    Answered on December 29, 2020 at 04:46 AM

    We do apologize for the inconvenience.

    Unfortunately, updates are not available as of the moment however, the issue has been assigned already to our developers.

    I will try to ask the assigned developers for possible progress of the investigation.

    Once we have further information, you will be notified at this support ticket.