Form not accepting submissions

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    Hensler_Carrie
    Asked on December 04, 2020 at 08:59 AM

    My form is enabled, but is not allowing entries. Please assist.

    1607090288_5fca407091fa3_

  • Profile Image
    Rehan_F
    Answered on December 04, 2020 at 09:39 AM

    Greetings Hensler,

    I've just sent a test submission on your form and I was able to submit your form successfully. If you are still not able to submit the form then please provide us more details.

    1607092758_5fca4a164f48c_

    Thanks

  • Profile Image
    Hensler_Carrie
    Answered on December 04, 2020 at 09:55 AM
    After our subscription renewed yesterday, our original link
    https://form.jotform.com/93084045347155 was changed to
    https://form.jotform.com/203205598316152 *We had been using the original
    link perfectly since Monday*. Now, we had to quickly notify all of our
    customers to use the new link. I don't know why it changed, but would
    appreciate it if this could be investigated so it isn't an issue in the
    future.
    *Kindly,*
    *Carrie Hensler*
    *Systems Manager*
    ...
  • Profile Image
    Jovanne_A
    Answered on December 04, 2020 at 11:06 AM

    Hi Carrie, thank you for getting back us.

    As per checking, the two forms are different:

    1. https://form.jotform.com/93084045347155 - W20 Class Submissions for District Funding 
    2. https://form.jotform.com/203205598316152 - W21 Class Submissions for District Funding

    1607097757_5fca5d9d7c6e6_6.png

    However, the form https://form.jotform.com/93084045347155 is currently disabled.

    Let us know if you have further questions.