HIPAA: Not able to download PDF Form

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    practicemarketer
    Asked on December 04, 2020 at 10:01 AM

    I have been trying to download pdf forms all morning with no results. Is you PDF downloader having an issue?

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    ashwin_d
    Answered on December 04, 2020 at 10:56 AM

    I am sorry for the trouble caused to you. Unfortunately I am unable to check your account because of HIPAA compliance. I did try to download PDF documents in our HIPAA compliant account, and I was able to download it without any problem. Please check the screenshot below:

    1607097289_5fca5bc98d3d2_PDFDcownload.gi

    I also tried to download all PDFs and I received the email to download the zip file successfully.

    I would suggest you to please try to download PDF documents again and get back to us if the issue persists.

    We will wait for your response.

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    practicemarketer
    Answered on December 04, 2020 at 02:14 PM

    Hi Ashwin,

    I am not trying to download the completed forms, but just the form so that it can be printed for in office use. It


    https://www.loom.com/share/feba90ee54974f459d77f9da7171fa1c

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    Jessica_H
    Answered on December 04, 2020 at 04:43 PM

    Hi practicemarketer, thank you for reaching back to us and provide us screencast.

    I have tried to download PDF Form in our HIPAA compliant account and I was unable to recreate this issue. However, please allowed me to escalate this to our back-end team. We will be in touch with you through this ticket as soon as we have updated.