submissions are missing

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    julia.rothman 
    Asked on December 04, 2020 at 11:17 AM

    All submissions are missing in the form "Ballon order form".

    I had about 250 balloon orders in the form.

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    Richie_P
    Answered on December 04, 2020 at 11:24 AM

    I have checked your form and you don't have any form submission data.

    However, checking from the admin tool you do have 262 total submissions.

    I have escalated the issue to our back-end team for further investigation.

    Once we have updates, you will be notified at this support ticket.


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    julia.rothman 
    Answered on December 04, 2020 at 11:33 AM
    Hi, thank you for looking into this. I have orders that I need to find right now and I am concerned that someone is coming to pick up an order today and I don’t have it because it’s all disappeared
    Thank You ,
    Julia Rothman
    ...
  • Profile Image
    Richie_P
    Answered on December 04, 2020 at 12:11 PM

    I have checked your account again and it seems the submission in your form is now showing.

    Please check and let us know if you need further assistance.