I am unable to verify my email adress

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    ogo ekweozor
    Asked on October 02, 2013 at 12:33 PM

    I am unable to verify my email address as the verification code is not working. I  have  major event on  friday the 4th of oct  and intend to begin sening invitations today. I need this verified immediately and guests need to rsvp via the form as of today. the email i received is below: Please respond asap

    To be able to send emails from this address we must verify your email address. Please copy the verification code below to your browser:

     

     

     

    Verification Code: f6462359cf81f8bb7447bee1169b469e

     

     

     

    JotForm Team

     

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    guilledutra
    Answered on October 02, 2013 at 04:03 PM

    Hi,

    Could you provide us the error message that you receive while trying to verify your email address, are you using a new verification code, or a verification code already used with other email address?

    Each email address needed to verify will use an unique verification code, could you please confirm that you are following this procedure in order to verify your new email address 

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Thanks

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    ogo ekweozor
    Answered on October 02, 2013 at 04:12 PM
    I sent the message in my email on your contact us page.
    Sent from my iPhone
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    guilledutra
    Answered on October 02, 2013 at 04:13 PM

    Hi,

    could you forward that message to support@jotform.com?

    Thanks