Stop donors from receiving a "Recurring Payment Received" notification

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    Asked on December 04, 2020 at 12:13 PM

    Hi there -

    I set up a form to collect donations for my non-profit organization. In order to allow recurring monthly payments, I had to use a recurring payment form but set all of the donations but one to "one-time". However, when people are making one-time payments they are getting an email notification like the one attached saying that they made a recurring payment and it is freaking them out! Can I turn that email notification off?

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    Answered on December 04, 2020 at 02:11 PM

    Hi there,

    Happy to help!

    To clarify: is form 203275464483156 the form in question?

    Please allow me a little more time to investigate, and I will get back to you as soon as possible.

    Thank you in advance for your patience and understanding!

  • Profile Image
    Answered on December 04, 2020 at 02:50 PM

    Hi Katherine! Yes, that is the form (203275464483156). Thank you for your help!

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    Answered on December 04, 2020 at 03:09 PM

    Hi again,

    Thank you for your patience as I investigated further.

    This email is automatically generated and currently not able to be edited; however, this is a pending feature request and I will open one on this thread as well. I cannot guarantee that it will indeed be implemented, but when/if our team has an update for you, we will communicate it to you via this thread.

    Currently, if you have selected Sell Subscriptions as your payment in your integration (which I see is the case upon creating a clone of your form 203275464483156), then this email will send to everyone, regardless of the options that they choose. Since we can only have one payment integration per form currently, you could work with the following workaround.

    Here is the clone I made of your form:

    1) First, change the Payment Type to Collect Donations in your original form (you could also use Sell Products in order to keep your different payment levels as well - please take a look at each option to see what might work best for you):


    2) Then, create a new form to redirect those who want to set up recurring payments to. Select the Square integration again to Sell Subscriptions and add in the monthly donation subscription. For the purposes of this example, I have created a very simple demo form:

    3) Next, we're going to set the conditions on the original form to redirect the user to the separate form if they'd like to make a recurring donation. I've entered in a Single Choice field entitled "I would like to make a recurring donation" that, when selected, will redirect the user to the payment form where you're selling the subscriptions.

    This is what the condition would look like:

    1607112520_5fca9748ba803_condition redir

    You could set up the redirect link to prepopulate the fields on the recurring payment form using URL parameters as well if desired: prepopulating-fields-to-your-jotform-via-url-parameters

    Here is our guide on Multiple Payment Forms as well: how-to-create-a-basic-multiple-payment-form

    I hope this helps! Please let us know if you have any further questions.

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    Answered on December 04, 2020 at 03:22 PM

    Hi, I am taking back my previous question; I set up the form with a calculator widget and I think that will work better for me than what I had before. Thanks again for your help!