Can I cancel, and request a refund

  • Profile Image
    Rentals_Party
    Asked on December 04, 2020 at 12:47 PM

    I signed up for the paid monthly subscription a couple of daays ago. I'm not able to use Jotform the way I was planning to.


    Is it possible to cancel and request a refund.


    Looking forward to your response?


  • Profile Image
    Gaetan_B
    Answered on December 04, 2020 at 02:34 PM

    Hello,

    Thank you for reaching out.


    I have downgraded your account back to FREE and proceeded to a refund.

    Please allow 5 to 7 days to see the refund appear on your bank account.


    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan