Can't change email address

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    Asked on December 04, 2020 at 01:17 PM

    Why can't I update my email address? I get this error message when I try:

    1607105743_5fca7ccf5ccc5_Screen Shot 202

    I am the only user on my account, so how can I not be authorized to make changes?

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    Answered on December 04, 2020 at 03:57 PM

    Hello Mona,

    I have taken a look at your account and I can see that the email address listed as and based on the screenshot this is the email you are trying to change it to. Is that correct?

    Also, I can see that your account email address has not yet been verified. When you change the account email, you will need to verify the new email address in order to successfully make the change.

    Please let us know if you have any further questions or concerns, we are always happy to help.

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    Answered on December 04, 2020 at 05:56 PM

    Hi Felipe,

    It appears that it did actually work, it just wasn't showing that to me. I have now confirmed the new email address.

    Thanks :)

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    Answered on December 04, 2020 at 09:03 PM

    I can confirm that the email is now associated with your RscdsCalgaryBranch account. I assume that this is already resolved, but let us know if you need further help with your account.