Product Image Upload not working "Server Error"

  • gowebworks
    Asked on December 4, 2020 at 3:40 PM

    Getting 'Server Error' on image upload to any one of our products. We tried many different browsers to try to get around the problem, it keeps happening.

    Jotform Thread 2745980 Screenshot
  • Mike_G JotForm Support
    Replied on December 4, 2020 at 7:42 PM

    We would like to apologize for any inconvenience. I have checked the feature of uploading a product image for product items on payment fields of the form on my end and I was not able to reproduce the issue. I have tested this on a cloned version of the most recent form you have accessed in your account (this form: Yola Produce Delivery)

    1607127814 5fcad3062f39e zt201204 192256 Screenshot 10

    I understand that you have tried using different browsers to see if you'll be able to make it work on your end. But, may we ask that you also try using a different device and/or internet/network connection to see if the issue persists?

    We will wait for your response.