My account has been suspended: Collecting Credit Card Details

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    Rod Martin 
    Asked on December 04, 2020 at 03:57 PM

    I have an account with thryv and I have not been able to log in. Can you help me reset the password


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    Mike_G
    Answered on December 04, 2020 at 08:03 PM

    This form https://form.jotform.com/203295258466059 was found on your account (srmartin400) as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    1607130162_5fcadc32babf1_zt201204_195939

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that are against our terms to avoid this kind of inconvenience.