Issue with a form

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    Davis_Amanda_amanda
    Asked on December 04, 2020 at 06:44 PM

    Good evening. Is there a number I can speak with someone directly?I prefer phone as opposed to email or form submission.

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    Lorenz_A
    Answered on December 04, 2020 at 09:40 PM

    Thank you for reaching out to us.

    Unfortunately, we do not provide phone support/live support, but we will gladly assist you here on our support system, as we operate 24/7.

    Please provide us more information about the issue you're getting with the form so we can assist you better.

    We look forward to your response.

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    Amanda Davis 
    Answered on December 05, 2020 at 01:20 PM

    Good evening, 

    I need to know how I can add a drop option to one of my boxes. At the bottom of the form there is an option where a customer can select direct deposit. If a customer selects direct deposit how would I get an additional box to drop that states:

    Account number

    Routing number 

    Checking or Savings


    https://www.jotform.com/build/203067718226152


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    roneet
    Answered on December 05, 2020 at 08:54 PM

    You may add a Dynamic Dropdown widget. Using this widget you can configure multiple steps. Based on one option it would show the corresponding values related to it,

    https://www.jotform.com/help/596-how-to-configure-the-dynamic-dropdown-widget?

    Unfortunately, it is not possible to hide the options in a native dropdown based on another option.

    Let us know if you have further questions.

    Thanks.