Paid for a subscription and you all still have my account showing as starter

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    Mitchell_Terry
    Asked on December 04, 2020 at 08:02 PM
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    Jed_C
    Answered on December 04, 2020 at 10:07 PM

    I can see that my colleague here https://www.jotform.com/answers/2743040 already cancelled your subscription and refunded your payment. Please try upgrading using the correct account and make sure you are correctly logged in to the account that you want to upgrade.