My account was deactivated

  • Lillian Soriero
    Answered on December 04, 2020 08:07 PM

    Please advise as to why my account was deactivated and what I can do to activate it again.

    Thank you.


  • Jed_C
    Answered on December 04, 2020 10:16 PM

    Our apologies for the inconvenience.

    Your account is suspended because you are collecting credit card details on your forms using regular fields.

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    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    To reactivate your account, we need your permission to delete the offending fields. 

    We will wait for your answer.