Hello! Issues with encryption

  • Profile Image
    Asked on December 05, 2020 at 04:52 AM

    Hi there :)

    When I try to change the form I've created to be encrypted and am prompted to enter my password in order to create public and private keys, i am getting the message that i'm entering the wrong password. I don't think I was before, and then changed my password just in case, and am still getting that message.

    What am I doing wrong?

    Thank you for your help!


  • Profile Image
    Answered on December 05, 2020 at 05:22 AM


    I have cleared the form caches for your account.
    I would also suggest you to clear the cache of your browser.

    Please also check this link: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them
    Kindly make sure you are using the correct password and check this link on how to reset password: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    If the problem persists, please let us know.
    Kind regards.