SMS Authentication Widget is not displayed properly on Mobile Phones

  • aysebaldoktumem
    Asked on December 5, 2020 at 9:04 AM
    SMS Authentication Widget is not displayed properly on Mobile Phones. After entering the number, the button part is not visible. However, when entered with a computer, there is no problem.(SMS ile Doğrulama Widgeti Cep Telefonlarında düzgün görüntülenmiyor. Numarayı girdikten sonra, buton kısmı görünmüyor. Ancak bilgisayar ile girildiğinde sıkıntı olmuyor.)
    Jotform Thread 2746781 Screenshot
  • Mike_G JotForm Support
    Replied on December 5, 2020 at 4:42 PM

    I have checked the only form in your account and I was able to reproduce the issue on my end when I tested it in Google Chrome on an Android device.

    1607200682 5fcbefaa73aab zt201205 153738 Screenshot 10

    Please allow me some time to further check the issue. I'll get back to you on this ticket with my findings as soon as possible.

  • Mike_G JotForm Support
    Replied on December 9, 2020 at 4:23 AM

    Apologies for any delays. I have checked the form you are having issues with and it has already been deleted. I also found out that your account username has also been updated to sehithasanhuseyinaksoyal and the most recent form you have accessed in your account that also has the SMS Confirmation widget is showing the widget properly on mobile devices.

    1607505744 5fd09750e1cbc zt201209 042207 Screenshot 10

    Please feel free to let us know if you have other questions or concerns and we will be glad to help you.