My upload space is not resetting even after deleting submissions

  • Profile Image
    Iqra_Awan
    Asked on December 05, 2020 at 11:07 AM

    I have put few submission into trash but trash folder is empty and those submissions have also disappeared. Upload space is also not clearing up.

    I want to purge those so that I can clear the upload space but I am unable to locate those deleted submissions.

  • Profile Image
    Katherine_W
    Answered on December 05, 2020 at 07:41 PM

    Hi there,

    Happy to help!

    I have checked your forms and folders and see that the upload space should be clearing: I went in and cleared your form and upload caches, but I see that the issue still persists.

    I have opened a ticket with our development team to look into this for you: as soon as our team has an update, we will update you here.

    Thank you in advance for your patience and understanding!

  • Profile Image
    Iqra 
    Answered on December 05, 2020 at 07:43 PM

    Thanks

    Looking forward to your response.

  • Profile Image
    mustafaculban
    Answered on December 08, 2020 at 11:48 AM

    Hi Iqra,

    I can see you have moved your submissions to Trash but they are not deleted so uploaded files are preserved for these trashed submissions.

    Please delete these submissions from these forms to clear the upload limit;

    Form ID - Submission ID
    202682566315053 - 4812913322111608125
    202682566315053 - 4828324460809749657
    203296181701350 - 4821980075711591319
    203296181701350 - 4822132825833813640
    203296181701350 - 4822142294816744919

    Please see the below images that show there are submissions in the Trash for reference.

    Form: 202682566315053

    1607445934_5fcfadaeee09f_

    Form: 203296181701350

    1607445977_5fcfadd9d5e1d_

    Please let us know once you remove these submissions to re-check your upload limit again.

    Also let us know if you need further assistance on this matter.