What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    About submissions to my email

    Asked by Tapp710 on October 02, 2013 at 06:01 PM

    I received a email from a submission, but the submission transaction does not show up at your site like it did when i did a test.

    what happened to it. The email also was sent to the wrong email account.


    username: Tapp710




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    JotForm Support

    Answered by Tasha on October 02, 2013 at 06:55 PM

    Hi Gregory,

    Can you let us know which one your forms you are refering to? When I checked your account I am not seeing any submissions. Once we receive the requested information we will be able to provide a solution.