Why I can't download data unencrypted?

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    Asked on December 05, 2020 at 04:06 PM


    I am extremely frustrated because I cannot download my data. It downloads it encrypted. I am never prompted to enter my jotform key, which I have! I have tried everything. I want to pull all my data off. Also, when I download, it does not download the uploaded files that were submitted by the participants.


    Michael Jeffress


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    Answered on December 05, 2020 at 04:16 PM

    Nevermind, I switched to the old view and was able to download all the uploads. The data was encrypted and not asking for the key because I had turned encryption off; however, when I create reports the data is still encrypted even though the key is uploaded.

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    Answered on December 05, 2020 at 11:41 PM

    Thanks for updating us!

    You need to decrypt submissions first before turning off the form encryption.

    Let us know if you need any further assistance. We will be happy to help.