Product Listings + Terms form keeps freezing

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    Aarts_Lindsey
    Asked on December 05, 2020 at 08:00 PM

    I've had at least 7 people tell me they can't submit their forms, or that it freezes. This is NOT GOOD! Help!

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    gerardw
    Answered on December 06, 2020 at 02:08 AM

    We apologize for any inconvenience caused.

    Firstly, could you let us know if your users are filling up this direct form link https://form.jotform.com/203200501446135 or have you embedded this form on any webpage?

    Secondly, please let us know for the persons who faced the issue: how they filled the form - i.e.

    1. using a web browser or using a mobile device?
    2. after saving the form completed submissions from the saved session link?

    Meanwhile, I cloned your form and tested it. I was not able to replicate the issue as the form submitted fine.

    May we try a test submission on your form to check, please?

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    Aarts_Lindsey
    Answered on December 06, 2020 at 02:22 AM
    It seems to be on a variety of devices and browsers. The form is embedded
    in my website https://www.papernoten.com/part-2-product-listings
    ...
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    Patrick_R
    Answered on December 06, 2020 at 06:14 AM

    Hello! I just tested your site. The form speed is fine and the page navigation also don't have any issues.

    I also ran a speed test and here are the results: https://www.uptrends.com/tools/website-speed-test?toolRequestGuid=f56e0e0e-5c7d-4258-858c-1a1750e6e317

    Your web page loaded in 2.4 seconds.

    Sometimes, Internet speed could be low due to which such issues may occur. If you're able to replicate these speed issues at your end, then let us know.

    Thank you!