Unable to clone PDF documents when cloning the form

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    reneelatour
    Asked on December 05, 2020 at 11:13 PM

    I shared this form for cloning, but when another user (with a different Jotform account), follows the instructions to clone, they have access to the form but not the PDF's that the form generates (there are 2). I checked the file size, the PDF's are less than 5MB. I also checked that I'm using the new version of the PDF editor. So I am not sure what the issue is.

    I need to be able to provide this form (via clone) including the generated PDF attachments. Can someone please help me with this issue?

    screenshot of what the clone form is showing under PDF's (no PDF's cloned over).


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    John
    Answered on December 06, 2020 at 05:31 AM

    I can see that the issue has been escalated already to our devs by one of my colleagues on this ticket: https://www.jotform.com/answers/2746811

    Let me address your last request there shortly.