Forms do not open for members

  • bahisyarismasi
    Asked on December 6, 2020 at 5:32 AM

    forms do not open for members

    exm. https://form.jotform.com/203294315084957

    Page URL: https://form.jotform.com/203294315084957
  • Ashwin JotForm Support
    Replied on December 6, 2020 at 10:23 AM

    I am sorry for the trouble caused to you. I did check your form and did not find any issue with that. Your form seems to load without any problem. Please check the screenshot below:

    1607268066 5fccf6e2ab4a1 formAccess Screenshot 10

    I also checked your account and you have not exceeded your account limit. I have cleared your form cache form here. Please test your form again and see if it is being displayed correctly. If the issue persists, please share a screenshot of the issue, and we will take a look. The following guide should help you how to upload the image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.

  • Ashwin JotForm Support
    Replied on December 6, 2020 at 12:30 PM

    It seems form.jotform.com sub-domain is blocked at ISP level in Turkey. While our backend team is looking into this, I would suggest you to please use https://www.jotform.com domain and see if you are able to access your forms.

    For example:

    Instead of using form URL: https://form.jotform.com/form/xxxxx

    Please use the following form URL: https://www.jotform.com/form/xxxxx

    Hope this helps.

    Do try it out and get back to us if you have any questions. 

  • bahisyarismasi
    Replied on December 6, 2020 at 12:51 PM

    please check the picture. It seems that the viewing limit has reached

    1607277088 5fcd1a20b9898 Ekran Resmi 202 Screenshot 10

  • bahisyarismasi
    Replied on December 6, 2020 at 12:55 PM
    please check the picture. It seems that the viewing limit has reached
    JotForm , 6 Ara 2020 Paz, 18:23 tarihinde şunu yazdı:
    ...
  • bahisyarismasi
    Replied on December 6, 2020 at 12:55 PM
    please check the picture. It seems that the viewing limit has reached
    JotForm , 6 Ara 2020 Paz, 20:30 tarihinde şunu yazdı:
    ...
  • Ashwin JotForm Support
    Replied on December 6, 2020 at 1:18 PM

    I am sorry for the trouble caused to you. You seem to have Gold subscription plan which has unlimited form views limit. Your current form views usage is only 3256. Please check the screenshot below:

    1607278676 5fcd2054d63a4 limits Screenshot 10

    Please click on the following URL and see if you are able to view your forms: https://www.jotform.com/203294315084957

    Do get back to us if the issue persists.

  • bahisyarismasi
    Replied on December 7, 2020 at 1:11 PM
    *Cevaplayan* : *ashwin_d*
    Görünüşe göre form.jotform.com alt alan adı Türkiye'de ISP seviyesinde
    bloke edilmiş. Arka uç ekibimiz bunu araştırırken, lütfen
    https://www.jotform.com etki alanını kullanmanızı ve formlarınıza erişip
    erişemeyeceğinizi görmenizi öneririm .
    when will it recover?
    JotForm , 6 Ara 2020 Paz, 21:18 tarihinde şunu yazdı:
    ...
  • bahisyarismasi
    Replied on December 7, 2020 at 1:11 PM
    Answered by *ashwin_d*
    It seems form.jotform.com sub-domain is blocked at ISP level in Turkey.
    While our backend team is looking into this, I would suggest you to please
    use https://www.jotform.com domain and see if you are able to access your
    forms.
    when will it recover?
    Bahis Yarismalari , 7 Ara 2020 Pzt, 21:07
    tarihinde şunu yazdı:
    ...
  • Gustavo_H
    Replied on December 7, 2020 at 4:31 PM

    Hi, bahisyarismasi.


    You are right. We had a problem with JotForm access in Turkey a few hours ago, which should be fixed from now on. Please, try to log in to your account again and access your form using the Turkish domain, for example, https://form.jotform.com.tr/203234815932958.


    Please, give it a try and let us know how it goes.