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    Gaetan_B
    Answered on December 06, 2020 at 01:17 PM

    Hello,


    Your post is a duplicate of this one: https://www.jotform.com/answers/2747734


    Please see the answer there.


    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan

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    Mike_G
    Answered on December 06, 2020 at 01:17 PM

    We would like to apologize for any inconvenience. I can only assume that the issue you are having has something to do with your account's privacy settings.

    1607278527_5fcd1fbfcd421_zt201206_131353

    If the option in my screenshot above (red box) is checked in your account settings, the person accessing the uploaded files in your form will be required to log-in to your account before they can view it.

    https://www.jotform.com/myaccount/settings

    Feel free to let us know if you need any further assistance.