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    Answered on December 06, 2020 at 01:17 PM


    Your post is a duplicate of this one: https://www.jotform.com/answers/2747734

    Please see the answer there.

    Should you have any further inquiries, please don't hesitate to reply to this thread.


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    Answered on December 06, 2020 at 01:17 PM

    We would like to apologize for any inconvenience. I can only assume that the issue you are having has something to do with your account's privacy settings.


    If the option in my screenshot above (red box) is checked in your account settings, the person accessing the uploaded files in your form will be required to log-in to your account before they can view it.


    Feel free to let us know if you need any further assistance.