Uploaded image cannot be viewed

  • Anagha
    Asked on December 6, 2020 at 8:38 AM
    Page URL: https://www.jotform.com/uploads/bhideho/203264858803460/4830671470415305985/Screenshot_20201206-180037.png
  • Gaetan_B
    Replied on December 6, 2020 at 1:17 PM

    Hello,


    Your post is a duplicate of this one: https://www.jotform.com/answers/2747734


    Please see the answer there.


    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan

  • Mike_G JotForm Support
    Replied on December 6, 2020 at 1:17 PM

    We would like to apologize for any inconvenience. I can only assume that the issue you are having has something to do with your account's privacy settings.

    1607278527 5fcd1fbfcd421 zt201206 131353 Screenshot 10

    If the option in my screenshot above (red box) is checked in your account settings, the person accessing the uploaded files in your form will be required to log-in to your account before they can view it.

    https://www.jotform.com/myaccount/settings

    Feel free to let us know if you need any further assistance.