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JennelleAsked on December 6, 2020 at 4:37 PM
My account is not allowing me to log in via Google and when I attempt retrieve my password it is not sending me a recovery email.
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Girish JotForm SupportReplied on December 6, 2020 at 8:59 PM
Please try resetting the password as explained in this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password
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JennelleReplied on December 6, 2020 at 9:11 PMI have tried that multiple times. It does not send me the reset link. After
attempting 5 resets, I finally received one email and the link within that
email said it had already expired. That was after clicking it immediately
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Zahra_SReplied on December 6, 2020 at 9:45 PM
Hi Jennelle,
I checked your account, and it looks like your account was suspended due to spam. I have activated your account, and you will be able to access it.
Some of our users try to use JotForm services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. Unfortunately, it can sometimes make a mistake.
We really apologize for the inconvenience and trouble it has caused you.
Let us know if you require further assistance.