Can not retrieve password

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    Jennelle 
    Asked on December 06, 2020 at 04:37 PM

    My account is not allowing me to log in via Google and when I attempt retrieve my password it is not sending me a recovery email.

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    Girish
    Answered on December 06, 2020 at 08:59 PM

    Please try resetting the password as explained in this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

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    Jennelle 
    Answered on December 06, 2020 at 09:11 PM
    I have tried that multiple times. It does not send me the reset link. After
    attempting 5 resets, I finally received one email and the link within that
    email said it had already expired. That was after clicking it immediately
    ...
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    Zahra_S
    Answered on December 06, 2020 at 09:45 PM

    Hi Jennelle,

    I checked your account, and it looks like your account was suspended due to spam. I have activated your account, and you will be able to access it.

    Some of our users try to use Jotform services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. Unfortunately, it can sometimes make a mistake.

    We really apologize for the inconvenience and trouble it has caused you.

    Let us know if you require further assistance.