Can not retrieve password
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JennelleAsked on December 06, 2020 at 04:37 PMMy account is not allowing me to log in via Google and when I attempt retrieve my password it is not sending me a recovery email.
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GirishAnswered on December 06, 2020 at 08:59 PMJotform SupportPlease try resetting the password as explained in this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password
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JennelleAnswered on December 06, 2020 at 09:11 PMI have tried that multiple times. It does not send me the reset link. After
attempting 5 resets, I finally received one email and the link within that
email said it had already expired. That was after clicking it immediately
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Zahra_SAnswered on December 06, 2020 at 09:45 PMHi Jennelle,
I checked your account, and it looks like your account was suspended due to spam. I have activated your account, and you will be able to access it.
Some of our users try to use Jotform services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. Unfortunately, it can sometimes make a mistake.
We really apologize for the inconvenience and trouble it has caused you.
Let us know if you require further assistance.
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